Improved customer service!
Guelph, Ont., May 26, 2017 – Guelph Transit is excited to announce a number of new and exciting initiatives!
“Guelph Transit continually is looking for opportunities to provide our customers with the very best in customer service, customer amenities and community engagement,” says Mike Spicer, general manager for Guelph Transit. “Our goal is to provide the very best service where and when you need us most, and help you get to the places and events that matter to you. These latest changes are designed to improve the efficiency and effectiveness of our service, and encourage our community to make transit one of the ways of travelling in Guelph!”
Mobility service improvements
Effective Thursday, June 1, residents who are eligible for Mobility Service will have a new option to receive automated telephone calls that will provide a reminder for their pre-booked trip.
Look for an information letter that Guelph Transit will send out to all registered Mobility customers in the next few weeks explaining the new service and asking customers if they would like to opt-in for this great new service.
“One of the benefits of this service is the option to receive an automated call 15 minutes prior to your scheduled pick-up,” explains Spicer. “If the bus is running a bit head or behind schedule the 15 minute call ensures that customers have the time needed to be ready before the bus arrives.”
Other automated calls include trip confirmation (received after a trip is booked through the mobility office) and one day prior notification (a call one day prior to your scheduled pick-up).
September route changes
As a result of the community outreach and feedback received in April on the proposed September route realignment, Guelph Transit made several adjustments to the overall transit system. These changes, along with all proposed routes, will be presented to the City’s Committee of the Whole on June 6.
The route realignment will help alleviate some of the concerns faced by the current system: nearly empty buses in some areas, overloaded buses in other areas, and buses running chronically behind schedule on several routes. It will also strengthen Guelph Transit by putting buses where and when they are needed most to carry passengers.
“We know that the changes coming in September will not make it better for everyone,” says Spicer. “But it is a start to ensure that our base level service is consistent and reliable. Our goal is to continue to improve the customer experience and provide the citizens of Guelph with an affordable, efficient and reliable service that provides value to the community.”
Proposed Special Event Fare
Staff will present a report to the City’s Committee of the Whole on June 6, that will propose a new special event fare program to encourage residents to take the bus when attending a ticketed event at the River Run Centre or Sleeman Centre, including all Guelph Storm home games.
The proposed fare for this program is $1 cash only, valid on conventional and mobility service. Monthly passes will not be reduced as a result of the program, and all other fares programs would continue to be valid. If approved, the special event fare would start this September.
Guelph Transit is well positioned to offer this service to event goers as buses connect at Guelph Central Station, providing service within walking distance to the River Run Centre and Sleeman Centre, and downtown restaurants and shops.
Clean Air Day
Clean Air Day is national program held on the first Wednesday in June to raise community awareness and encourage positive actions relating to clean air and climate change. The City has supported this program since 2001 through various initiatives such as free transit.
Residents who normally take a vehicle to get around Guelph are encouraged to ride Guelph Transit for free on Wednesday, June 7.
City staff will be at Guelph Central Station from 8 a.m. until noon providing information about sustainability and transportation. Staff will also share information about the transit system, bike racks and the accessibility features of conventional transit.
For more information, visit guelphtransit.ca.
For more information:
Mike Spicer, General Manager
519-822-1260 extension 3321
Council approves new reduced speed school zones
Guelph, Ont., May 24, 2017—Last night, Guelph City Council approved the addition of new reduced speed school zones, and a recommendation to request changes to the Highway Traffic Act. Council did not approve a staff recommendation to change current 30 km/h school zone speed limits to 40 km/h.
“The Ontario Highway Traffic Act only allows municipalities to use time and date specific reduced speed limits where installed signs have flashers or are motorized—a very expensive option to implement City-wide,” noted Allister McIlveen, Manager of Transportation Services for the City. “We’re pleased that Council accepted our recommendation to request that the Ontario Ministry of Transportation change the Highway Traffic Act to allow for the addition of time and date information as tabs below other types of signs.”
Due to current rules under the Highway Traffic Act, all 30 km/h school zone speed limits will continue to be in effect at all times, year round.
Arterial roads, and roads that more than 3,000 vehicles a day use, will have “40 km/h when flashing” signs in place with the reduced school zone speed limit in effect 8–9 a.m. and 3-4 p.m., Monday to Friday, September to June.
The approved staff recommendations mean more roads around schools will see reduced speed limits as the City will be adding school zones along other roads with direct school activity, such as roads behind or beside schools. For a full list of roads with existing or planned school zone speed limits, visit guelph.ca/traffic.
For more information:
Allister McIlveen, Manager, Transportation Services
Engineering and Capital Infrastructure Services
519-822-1260 extension 2275
May 23rd 2017, Guelph, ON – Noon Hour Concerts are taking it up a notch. RBC and the Downtown Guelph Business Association (DGBA) are excited to bring talented and energetic bands to this season’s 2017 Noon Hour Concert Series. This free annual outdoor music event launches on Friday June 2nd and will continue every Friday at noon until July 28th.
This year, 39 Carden and Baker Street Station’s very own Street Food truck will join us at 8 out of the 9 events. The newest project from these popular downtown restaurants includes a variation of good eats with a constantly rotating menu.
Professional curation from experts in the music industry had a hand in harvesting the lineup this year. The series will kick off with the lively Guelph-based Latin band, Son de la Guayra, followed by the internationally renowned Sarah Jane Scouten with her country coated folk songs. Big Rude Jake will bring an assortment of tones in his music from jazz to rock, to ragtime guitar. The dynamic duo from Harrow Fair will be stomping early country and rock with gritty ballads. The vocally-driven 5-piece harmony band, The Lifers is followed by the marvelous Royal City Ukulele Ensemble. With ukuleles to spare, the crowd will be given a chance to learn some basic ukulele rhythms.
To celebrate Hillside weekend, the summer festival presents one of their 2017 performer’s on July 14th for an exciting preview to the festival. The powerful and dynamic HIGH PARK band will warm up in St George’s Square ahead of their Hillside Festival performance. The only returning artists, The Wanted proved so popular last year that we had to have them back for some more folk rock fun. And lastly the Toronto based award- winning Olivia & The Creepy Crawlies will tickle your imagination. Something for everyone this summer!
Offering shade, bright sun loungers, free sunscreen, colourful parasols, hula hoops and freezies, the DGBA and RBC welcomes you all to enjoy remarkable music in the sunshine.
For updates on the concert series and links to all the bands, please visit and like our Facebook page.
2017 RBC Noon Hour Concert Series Schedule
June 2nd– Son de la Guayra
June 9th– Sarah Jane Scouten
June 16th– Big Rude Jake
June 23rd– Harrow Fair
June 30th– The Lifers
July 7th– The Royal City Ukulele Ensemble
July 14th– HIGH PARK
July 21st– The Wanted
July 28th– Olivia & the Creepy Crawlies
Guelph, Ont., May 19, 2017 – Mayor Cam Guthrie is applauding the inclusion of Guelph as a station stop on a proposed high-speed rail line along the Toronto-Windsor corridor.
A Guelph stop is included in a report from David Collenette, Ontario’s Special Advisor on high speed rail. The report notes that high speed rail could cut travel time between Guelph and Toronto to a minimum of 39 minutes.
Today, the Province released the report and announced it is moving ahead with preliminary design work on the project as well as a comprehensive environmental assessment. The proposed stops include Windsor, Chatham, London, Kitchener-Waterloo, Guelph, and Toronto, with a connection to Pearson International Airport.
“This is the culmination of more than a year of work to literally put Guelph on the map for high speed rail,” said Mayor Guthrie. “Two years ago, a Guelph stop was not on the table. Together with our MPP Liz Sandals, the Chamber of Commerce, and the University of Guelph, our city made a compelling case to Mr. Collenette and the Province for a stop in our city. I want to thank the Province for listening and being receptive when Guelph came knocking.”
In February 2016, the Mayor attended a roundtable discussion on high speed rail hosted by Mr. Collenette in Kitchener, along with the CEO of the Guelph Chamber of Commerce and the Vice-President External of the University of Guelph. Mayor Guthrie asked Mr. Collenette about the possibility of a Guelph stop on the line. Two months later, Mr. Collenette came to Guelph City Hall to meet with Mayor Guthrie and City staff to discuss the feasibility of a Guelph stop further. On May 30, 2016, Guelph City Council passed a resolution endorsing in principle the inclusion of an alignment through and stop in Guelph for consideration in the Toronto to Windsor high speed rail report.
In the months since, the Mayor, City staff, and MPP Sandals continued to make the case for a Guelph stop, as Mr. Collenette studied its feasibility. Mr. Collenette’s report recommends a stop in Guelph at Guelph Central Station, noting that this is an integrated station with local and inter-city bus and rail transit services.
“Imagine getting to downtown Toronto in 39 minutes, and Pearson International Airport in 23 minutes – all while avoiding the traffic of the 401. This would unlock extraordinary opportunities for jobs, economic development, and quality of life in our city. High speed rail would revolutionize residents’ ability to travel to Toronto – and west to Waterloo Region and London – quickly, safely, and easily,” said Mayor Guthrie.
“Today’s announcement is an important step forward in further unlocking the economic potential in communities like Guelph, as a leading jurisdiction in Canada and noted jobs powerhouse, Guelph is well positioned to leverage the opportunities this announcement will have in bolstering regional economic development, helping to attract top talent and improving interconnectivity options,” says Kithio Mwanzia, President & CEO, Guelph Chamber of Commerce.
University of Guelph President Franco Vaccarino added, “This is wonderful news for the University of Guelph and greater Guelph region. Connecting the Toronto-Guelph-Waterloo innovation corridor in this way will help us attract and retain talented researchers and promote collaboration among leading businesses and experts. It will enhance our global competitiveness in fields such as agri-food, clean technology, digital technology and health/biosciences.”
It is expected to take several years for the high speed rail environmental assessment work to be complete. In the meantime, the Province has pledged to continue its proposed delivery of two-way, all-day GO rail service between Toronto and Waterloo Region, with a stop at Guelph Central Station.
The Special Advisor’s final report can be viewed on the Province of Ontario’s website HERE.