You Came. You Spoke. We Listened. Now What? #Guelph
Thank you to everyone that came out to the “Let’s Talk Transit” Town hall last night.
I felt it went very well with up to 100 people in attendance and many people interacting online through social media. If you missed the town hall and would like to see it, the link to the video is here: VIDEO
I am committed to:
- Taking all the suggestions from last night (and earlier ones complied) and putting them into a chart to send to transit management for review.
- I will sit down and ask “What on this chart is already being addressed and/or will be implemented in 2018?
- Any suggestions not being addressed in 2018, I will ask management to provide answers as to why they cannot be accommodated/implemented.
I am viewing issues that arose last night into two categories:
- Enhanced Customer Service/Experience – Communications: An overall theme from you last night had to do with shelters, signage, lack of maps, technology and pro-active communications regarding dropped runs or stops not being used during construction season….and much more.
- Routes: I heard clearly that there’s routes that may not be working for some (and more data will be needed to examine these assumptions), and routes that should be expanded or that need to start earlier or end later.
As I write this post today, I strongly believe that “tweaking” more routes, (whether the need for them to be changed or expanded), should wait until the current transit service review is done. However, I will explore options for more enhanced customer service /experience and communication upgrades that can occur as soon as possible.
The elephant in the room is one of funding. Council already set the budget for 2018. With council support, I would be willing to explore using funds either from reserves or the upcoming 2017 year end surplus to fund potential enhancements as I described above.
Again, thank you to everyone that came out. As info is provided to me, I will post the answers here for you all to see!